Shipping Policy

Last Updated: September 30, 2026

Thank you for visiting and shopping at Velorae. We specialize in high-quality seating—including ergonomic task chairs, accent armchairs, and dining chairs—complemented by a curated collection of bedroom furniture such as bed frames, nightstands, and dressers. We are committed to delivering your furniture safely, reliably, and efficiently. This Shipping Policy details our fulfillment procedures, processing timelines, transit methods, and guidelines applicable to all orders placed on Velorae.us.

Order Processing Time

Every order undergoes inspection, component verification, and reinforced packaging before dispatch:

Processing Window: Orders are typically processed, securely packed, and prepared for carrier collection within 1 to 2 business days (Monday through Friday, excluding official U.S. federal holidays).
Order Cut-Off Time: Our daily order cut-off time is 5:00 PM Pacific Time (PT). Orders placed after 5:00 PM PT or over weekends will begin processing on the following business day.

Shipping Rates and Delivery Timelines

We provide Free Standard Shipping on all orders shipped to physical street addresses within the contiguous United States. There are no hidden freight surcharges or minimum order thresholds required.

Order Processing Time: 1 to 2 business days
Estimated Transit Time: 3 to 5 business days
Total Estimated Delivery Time: 4 to 7 business days
Shipping Cost: Free on all orders

Note: Delivery timelines are estimates provided by our freight and parcel logistics partners. Unexpected regional weather disruptions, transit delays, or peak carrier volumes may occasionally extend delivery times.

Delivery Guidelines and Carrier Methods

Depending on the size, total weight, and packaging dimensions of your order, shipments are handled by reliable national parcel services or specialized freight carriers:

Chairs and Small Bedroom Accents: Most individual task chairs, pairs of dining chairs, accent armchairs, and compact nightstands ship via standard ground parcel services such as UPS Ground, FedEx Ground, or USPS. These items are delivered directly to your doorstep, front porch, building parcel locker, or residential entryway without requiring a scheduled delivery appointment.
Large Bedroom Furniture and Oversized Freight: Heavy bed frames, large dressers, or multi-box furniture sets are transported via domestic LTL freight carriers.
- Standard freight deliveries are provided as curbside or ground-level threshold delivery. The delivery driver will place the packed carton at your curb, driveway, or exterior ground-level threshold. Delivery drivers do not carry items upstairs, unpack boxes, or perform in-home assembly.
- For freight shipments, the carrier dispatch team will contact you via telephone or email to schedule an appointment delivery window. Please ensure your contact phone number and delivery address entered at checkout are valid and accessible.

Shipping Coverage and Exclusions

We currently ship exclusively to physical addresses within the contiguous United States (the lower 48 states).

Due to courier dimension constraints and freight carrier limitations, we cannot ship to:

P.O. Boxes
APO, FPO, or DPO military addresses
Alaska, Hawaii, Puerto Rico, Guam, and other U.S. overseas territories
International destinations outside the United States

Shipment Tracking

Once your furniture shipment has been scanned and picked up by our shipping carrier, an automated confirmation email containing your carrier tracking number and a tracking link will be sent to the email address provided at checkout.

Please allow 24 to 48 hours for the carrier's system to update and reflect initial transit scans and tracking status.

Address Corrections and Order Cancellations

Please carefully review your shipping address and contact details before completing checkout:

If you need to correct your address or cancel an order, please contact our support team within 12 hours of placing your order.
Once an order has entered our packaging workflow or has been dispatched to the carrier, it cannot be canceled, rerouted, or modified.
Any re-consignment fees, address correction surcharges, or return-to-sender expenses resulting from incorrect or incomplete information provided at checkout will be the customer's responsibility.

Damaged, Defective, or Lost Shipments

We take extra care in packing our chairs and bedroom furniture with high-density foam, corner guards, and heavy-duty cartons, but transit handling incidents can occasionally occur:

Visible Exterior Carton Damage: If a package arrives noticeably torn, punctured, or crushed, please take clear photos before opening and write "Damaged Carton" on the delivery slip or bill of lading before signing (for freight deliveries).
Damaged or Missing Components: If upon unboxing you discover damaged panels, bent metal bases, torn upholstery, or missing hardware packs, contact our customer support team within 48 hours of delivery at support@velorae.us. Please provide:
1. Your original Order Number.
2. Clear photos of the outer shipping box and the shipping label.
3. Clear photos of the affected furniture parts or missing hardware reference.
Our support team will review your claim within 1 to 2 business days and arrange expedited replacement hardware, replacement parts, or a full replacement shipment at zero additional cost.
Tracking Shows Delivered but Package Not Received: If tracking shows "Delivered" but your order cannot be found, please check around your porch, patio, carport, garage, side entrances, or with building management/neighbors. If the shipment remains missing after 24 hours, contact us immediately so we can open an official carrier investigation.